Heathrow is to become the world’s first dementia friendly airport. As part of this, all 76,000 staff will be trained to help those affected.
It comes as events will be held worldwide on Wednesday to mark World Alzheimer’s Day aimed at increasing awareness.
Inspired by the success of the “Para-sport teams” deployed during the 2012 Paralympics. The team look after passengers with hidden disabilities and have gone through bespoke training course, especially focusing on dementia, autism, deaf & blind passengers.
ITV Transport correspondent Mike Pearse has been taking to one person living with the dementia and was given exclusive access to one of the Heathrow training courses.
Chief Executive of Heathrow, John Holland-Kaye said: “Our vision is to give passengers the best airport service in the world. Airports can be particularly stressful for passengers with dementia so we are delighted to be working with the Department of Health and Alzheimer’s Society to make sure that they get the support they need.
We have started training our colleagues and making improvements so that we can be the world’s first dementia friendly airport.”