Samsung has suspended sales of the infamous Galaxy Note 7
Here’s everything to know about refunds, replacements, and the explosion fears
By Aaaron Brown
Samsung has suspended sales of the infamous Galaxy Note 7 worldwide’ -Sales of the infamous Samsung Galaxy Note 7 have been suspended following more reports of replacement devices deemed safe by the technology firm bursting into flames. These fires suggest Samsung has failed to fix a problem that has already hurt its brand and threatens to derail a recovery in its mobile business.
The South Korean firm told owners to stop using them while it investigates reports of fires, fuelling expectations the tech giant will scrap the flagship device. “Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device,” the company said in statement.
Samsung’s brand-new Note 7 boasts a beautiful dual-curved 5.7inch Quad-HD Super AMOLED display, improved camera, next-generation S Pen stylus and water resistant design.
What has happened with the Galaxy Note 7?
The Galaxy Note 7 officially went on sale in selected markets, including the US and South Korea, on August 16th, with the UK originally scheduled to see a release on September 2nd.
However, within days of the first release, a number of complaints were posted online by customers around the world. Users noted that their batteries were getting extremely hot when plugged in to charge, a trend which reached a troubling height when several customers posted photos of devices which had reportedly caught fire.
Following this, Samsung unveiled plans for a global Galaxy Note 7 recall, promising to replace any devices already shipped out, a program which it says will cost it around $1 billion. Since this announcement, the devices have also been involved in a couple of other high-profile incidents. These fires suggest Samsung has failed to fix a problem that has already hurt its brand APPLEINSIDER
These fires suggest Samsung has failed to fix a problem that has already hurt its brand ,Probably the most alarming was when a Galaxy Note 7 spontaneously exploded inside a hotel room in Australia, causing more than $1,800 AUD (£1,028 converted) worth of damage. Another incident saw a Jeep in Florida engulfed in flames and destroyed by a fire purporting to start from a similarly-overheating Galaxy Note 7.Samsung assured the public it had identified and resolved the problem with the batteries that affected one Galaxy Note 7 is every 42,000 units.
Several users posted images of charred devices
In some regions, the South Korean firm has even resumed sales of the flagship phablet. And the phones were reportedly selling very well.
Last week, Southwest Airlines has confirmed one of its planes – scheduled to fly from Louisville, Kentucky to Baltimore, Maryland – had to be evacuated before take-off on Wednesday because of the incident. A number of other incidents involving replacement devices – deemed safe by the technology firm – bursting into flames. This led Samsung to suspend production and tell customers with replacement Note 7 phones to “power down and stop using the device”.
How do I replace or refund my phone?
Following the suspension of sales worldwide, and the growing number of reports of exploding replacement devices, Samsung is no longer offering phone owners the chance to swap-out their Note 7 for a replacement model. Customers are advised to return the problematic smartphone to the place of purchase “at the earliest opportunity” for a full refund. Any UK customers who bought their Galaxy Note 7 from the manufacturer can also return their devices to Samsung. To contact Samsung – you can call the customer service team on 0330 726 1000 between 9am and 6pm, Monday through Saturday. Samsung has previously offered customers the chance to exchange a Galaxy Note 7 with a Galaxy S7 or a Galaxy S7 Edge.